FAQ

The Answers You Need

 

DO I HAVE TO PAY TO BECOME A TIMEBANK MEMBER?

No. As long as you are aged 50 or above, you can enjoy our platform for FREE.

CAN I BUY TIME CREDITS?

No. Time Credits can only be earned through participation in our platform in various forms, such as providing services to other users, completing the tasks in the Bonus Box or other platform campaigns.

IS IT SAFE TO USE THE PLATFORM?

We try to uphold the quality of services in our platform. Therefore, any complaint or disputes will be review by our member of staff and users will be blacklisted and banned from using the platform for any inappropriate behavior.

CAN I USE THE DONATION FOR TAX REDUCTION?

Unfortunately we are a social enterprise instead of a charity organisation. Therefore donations cannot be used for tax reduction at this moment.

CAN I SET UP MORE THAN ONE ACCOUNT?

Each individual can only set up one TimeBank account. If you have lost your log-in details, please contact our staff for help.

I AM NOT AGED 50 YET, CAN I BECOME A MEMBER?

We encourage everyone to participate in this community in various forms. Although you cannot become a TimeBank member at this stage, you can involve and help out in this platform through volunteering.

We want you to know TimeBank HK better. If your question was not included or addressed here, please do reach out to us and we will get back to you as soon as possible.

We also encourage any form of advices that are related to how to improve the TimeBank HK platform. 

 

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